nebjee Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, placing cricket bets, claiming bonuses, and staying safe on nebjee — answered clearly in one place.
This FAQ covers the most common questions asked by nebjee players in Bangladesh — from opening your account and making your first bKash deposit to understanding wagering requirements, cricket betting markets, and responsible gaming tools. If your question is not answered here, our support team is available 24 hours a day via live chat on the platform.
Account & Registration
QHow do I create an account on nebjee?
Creating a nebjee account takes less than two minutes. Click the nebjee Login link in the navigation menu and select the registration option, then enter your mobile number or email address, choose a strong password, and confirm you are aged 18 or above. You will receive a verification code via SMS or email to activate your account. Once verified, your account is ready to use.
QWhat documents do I need to verify my nebjee account?
nebjee requires a government-issued photo ID to complete full KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or birth certificate. A selfie photograph may also be requested to confirm the document belongs to you. Verification is required before your first withdrawal can be processed and is usually completed within 24 hours of document submission.
QCan I have more than one nebjee account?
No — nebjee permits only one account per person, per household, and per device. Duplicate accounts are a breach of our Terms and Conditions. If a duplicate account is detected, both accounts may be suspended and any balances or bonuses held within them may be voided. If you have lost access to your original account, please contact our support team to recover it rather than registering again.
QI forgot my nebjee password — how do I reset it?
You can reset your nebjee password from the login page by clicking 'Forgot Password'. Enter the mobile number or email address registered to your account and a reset link or OTP will be sent to you. Follow the instructions in the message to set a new password. If you no longer have access to the registered contact details, reach out to our 24/7 support team via live chat.
QHow do I close my nebjee account permanently?
To permanently close your nebjee account, log in and navigate to Account Settings, or contact our support team via live chat or email at [email protected]. Before closure, any remaining balance must be withdrawn to your registered payment method. If you are closing your account due to gambling concerns, we recommend considering a self-exclusion rather than a full closure, as it provides additional safeguards.
Deposits & Withdrawals
QHow do I deposit money into my nebjee account using bKash?
To deposit via bKash on nebjee, log in to your account and go to the Cashier or Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction through your bKash app or by dialling *247#. Deposits via bKash are processed instantly in most cases. The minimum deposit amount is ৳500.
QHow long does a Nagad deposit take to appear on nebjee?
Nagad deposits on nebjee are credited to your account instantly in the vast majority of cases. Once you confirm the payment within the Nagad app or USSD menu, the funds typically appear in your nebjee wallet within seconds. If a deposit has not appeared after 15 minutes, take a screenshot of the Nagad transaction confirmation and contact our support team with the reference number.
QCan I deposit on nebjee using Rocket (DBBL Mobile Banking)?
Yes, nebjee accepts deposits via Rocket, the mobile banking service operated by Dutch-Bangla Bank Limited. Select Rocket from the deposit payment options in your account Cashier, enter the amount, and follow the prompts to authorise the transfer from your Rocket account. Processing is near-instant. For any issues specific to Rocket transfers, our support team is available around the clock.
QWhat is the minimum withdrawal amount on nebjee?
The minimum withdrawal amount on nebjee is ৳500 for mobile wallet methods including bKash, Nagad, and Rocket. For bank transfers to accounts held at BRAC Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank, or City Bank, the minimum withdrawal is ৳1,000. There is no upper limit on withdrawals, though very large amounts may require additional verification as a standard compliance measure.
QHow long does it take to withdraw money from nebjee?
Withdrawals to bKash, Nagad, and Rocket are typically processed within 1 to 4 hours of the request being approved, and often arrive within minutes during peak processing hours (10:00–22:00 BST). Bank transfers generally take 1 to 3 business days depending on the receiving bank. Your account must be fully KYC-verified before any withdrawal is processed. Pending withdrawal requests can be tracked in your account's Transaction History.
QDoes nebjee charge any fees on deposits or withdrawals?
nebjee does not charge platform-side fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, or Rocket) or bank may apply their own transaction charges, which are outside nebjee's control. We recommend checking the current fee schedule of your chosen payment method before initiating a transaction. If you are ever unsure, our support team can clarify the current position.
Games & Gameplay
QHow do I bet on cricket matches at nebjee?
To place a cricket bet on nebjee, navigate to the Cricket section from the main menu. Browse the available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures — and click on a match to see the full betting markets. Select your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet. Live in-play betting is available on selected matches.
QWhat cricket betting markets are available on nebjee?
nebjee offers a wide range of cricket betting markets covering pre-match and live in-play options. Popular markets include match winner, toss winner, top batsman, top bowler, total runs in an innings, method of dismissal, number of sixes, and player performance specials. During major tournaments like the BPL and ICC T20 World Cup, nebjee typically expands the market range to include series winner, tournament top scorer, and other specials.
QIs the nebjee casino fair? How do I know the games are not rigged?
All casino games available on nebjee — including slots, live dealer tables, and instant games — are supplied by certified third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, and Spribe. These providers operate under independent certification and use audited Random Number Generator (RNG) technology to ensure fair outcomes. nebjee does not modify game logic or outcomes in any way; all results are determined solely by the game provider's certified software.
QCan I play nebjee games on my mobile phone?
Yes — the full nebjee platform is optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app; simply visit the nebjee website in your mobile browser and the interface will adapt automatically to your screen size. All games, including live casino tables and sports betting, are fully playable on mobile. Performance is best on a stable 4G or Wi-Fi connection.
Bonuses & Promotions
QWhat is the welcome bonus on nebjee and how does it work?
nebjee's welcome bonus is available to new players who make a qualifying first deposit. The bonus matches a percentage of your first deposit up to a maximum BDT amount, effectively giving you extra funds to play with. To release bonus funds as real money, a wagering requirement must be met — this means betting the bonus amount (or bonus plus deposit) a specified number of times within a set period. Full bonus terms are detailed on the Promotions page within your account.
QWhat does 'wagering requirement' mean for nebjee bonuses?
A wagering requirement (also called a rollover or playthrough requirement) is the number of times you must bet the bonus amount before the funds can be withdrawn. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically count 100%, while table games and live casino may count less. Check the specific bonus terms in your account for full details.
QAre there ongoing promotions for existing nebjee players?
Yes — nebjee regularly runs promotions for existing players beyond the welcome bonus. These include reload bonuses on subsequent deposits, free spins on featured slot games, cashback offers on sports betting losses, and seasonal specials tied to major events like the BPL, IPL, Eid, and Pohela Boishakh. Promotional offers are communicated via email, SMS, and in-account notifications. Ensure your notification preferences are enabled so you do not miss active offers.
Safety & Responsible Gaming
QIs nebjee safe and legal for players in Bangladesh?
nebjee operates as an online gaming platform under international licensing and implements industry-standard security measures including SSL encryption to protect all player data and financial transactions. The platform is committed to fair play and responsible gaming. Players in Bangladesh use nebjee at their own discretion and are responsible for understanding their local regulations. nebjee does not make specific claims about legality in any individual jurisdiction.
QHow does nebjee protect my personal and financial data?
nebjee uses 256-bit SSL encryption on all data transmitted between your device and our servers, which is the same encryption standard used by major international banks. Player financial data is handled through PCI-DSS compliant payment processing systems. We do not store full card or mobile banking credentials on our platform. Our Privacy Policy — available at nebjee.com/privacy-policy — explains in full how your personal data is collected, stored, and protected.
QWhat is the minimum age to play on nebjee?
The minimum age to register and play on nebjee is 18 years old. This rule applies to all players regardless of location. Age verification is conducted during the registration process and again during KYC checks before a withdrawal is processed. Any account found to be held by a person under the age of 18 will be immediately suspended, all bets voided, and unspent deposits returned.
QHow do I set a deposit limit or self-exclude on nebjee?
Responsible gaming tools including deposit limits, session time limits, loss limits, time-out, and self-exclusion are all available through Account Settings under the Responsible Gaming section. Deposit limits take effect immediately when lowered; increases require a 7-day cooling-off period. Self-exclusion periods available are 6 months, 1 year, 2 years, or permanent. You can also request these tools directly via our 24/7 live chat support team.
QWhat should I do if I think my gambling is becoming a problem?
If you feel that your gambling is becoming a problem, the first step is to activate a time-out or self-exclusion on nebjee through Account Settings or by contacting our support team immediately. We also strongly encourage you to speak to a trained counsellor — professional gambling support services are available online in English and are confidential. nebjee's responsible gaming page at nebjee.com/responsible-gaming provides detailed guidance and resources.
QHow do I contact nebjee customer support?
nebjee offers 24/7 customer support via live chat directly on the platform, with an average response time of under 3 minutes. You can also reach the support team by email at [email protected] or via WhatsApp between 08:00 and 24:00 BST. For responsible gaming enquiries, email with the subject line 'Responsible Gaming' to ensure your message is routed to the specialist player protection team.
Built for Bangladesh Players
Local Payment Methods
Deposit and withdraw instantly using bKash, Nagad, Rocket, and Upay — the mobile wallets trusted by millions of players across Bangladesh every day.
Cricket Betting
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches with a comprehensive range of pre-match and live in-play markets at competitive odds.
Secure Platform
256-bit SSL encryption, PCI-DSS compliant payment processing, and rigorous KYC verification protect every nebjee account from unauthorised access.
24/7 Support
Our player support team is available around the clock via live chat, email, and WhatsApp — with an average first-response time of under 3 minutes.
Certified Fair Games
All slots, live casino, and instant games are powered by internationally certified studios including Pragmatic Play, Evolution Gaming, and Spribe.
Responsible Gaming Tools
Deposit limits, session timers, reality checks, time-out, and self-exclusion are all available within your account settings — free to activate at any time.
Our Support Team Is Available Around the Clock
If your question was not answered above, our 24/7 live chat team on nebjee is ready to help — average response time under 3 minutes.
Live Chat
Available 24/7 on the nebjee platform.
Average reply: under 3 minutes
Email Support
Send your query any time.
[email protected]
Available 08:00–24:00 BST daily.
+880 1700 000 000