Responsible Gaming at nebjee
Gaming should always be an enjoyable form of entertainment — never a source of financial hardship or personal distress. nebjee is committed to providing every Bangladesh player with the tools, information, and support needed to keep gaming fun, controlled, and within healthy limits.
Tools Designed to Keep You in Control
nebjee provides every registered player with a suite of practical tools to manage their gaming activity. These features are available directly within your account settings and can be activated at any time.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be made until the period resets. Lowering a deposit limit takes effect immediately; increasing one requires a 7-day cooling-off period.
Session Time Limits
Define the maximum length of any single gaming session. When your session limit is reached, you will be automatically logged out and shown a reminder about responsible gaming. You can set session limits from as little as 30 minutes up to 8 hours per day.
Time-Out Feature
Need a short break? The Time-Out tool allows you to suspend your nebjee account for a period of 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. All pending withdrawals are still processed normally.
Loss Limits
Cap the maximum amount you are willing to lose over a set period. If your net losses reach your chosen threshold within the defined timeframe, your account will be temporarily restricted from placing further bets until the period resets.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered during your current session. Reality checks appear at intervals you choose — every 15, 30, or 60 minutes — and prompt you to decide whether to continue or stop.
Self-Exclusion
For players who feel they need a more extended break, nebjee offers a self-exclusion programme covering periods of 6 months, 1 year, 2 years, or permanent closure. Self-exclusion is binding and cannot be reversed before the chosen period expires.
1. Our Commitment to Responsible Gaming
At nebjee, responsible gaming is not simply a regulatory checkbox — it is a core part of how we operate. We believe that sustainable, enjoyable gaming requires a partnership between the platform and the player. Our role is to provide the right tools, information, and environment; your role is to use them thoughtfully and honestly.
We invest continuously in responsible gaming infrastructure, staff training, and player monitoring systems. Our compliance team reviews account activity for patterns that may indicate problem gambling behaviour, including unusually rapid or large deposit sequences, extended unbroken play sessions, and significant deviation from a player's normal betting pattern. Where such patterns are identified, our team may reach out proactively to check in and offer support resources.
nebjee also maintains strict controls to prevent underage gambling. Every account undergoes age verification during registration, and additional document-based KYC checks are conducted before any withdrawal is processed. We take our responsibility to keep minors away from the platform seriously and apply zero tolerance to any attempt to circumvent these controls.
Our Guiding Principle: Gaming at nebjee should always be entertainment funded from disposable income — money you can genuinely afford to lose. If gambling is being funded by essential living expenses, borrowed money, or is causing anxiety, stress, or conflict in your personal life, we strongly encourage you to make use of the support tools described on this page.
2. 18+ Age Restriction & Verification
Access to the nebjee platform is strictly limited to individuals who are 18 years of age or older. This is a non-negotiable requirement that applies to all players in Bangladesh and every other jurisdiction from which nebjee accepts registrations.
2.1 Age Verification at Registration
During the account registration process, all applicants are required to confirm that they are aged 18 or above by accepting our Terms and Conditions. This declaration is legally binding. Providing a false date of birth or misrepresenting your age in any way is a breach of our Terms and Conditions and may result in the immediate closure of your account and the forfeiture of any balances held.
2.2 Document-Based KYC Verification
Prior to processing any withdrawal, and at any point during the account lifecycle if our compliance team deems it necessary, nebjee will request identity documents to verify your age. Accepted documents include your Bangladesh National Identity Card (NID), passport, or birth certificate. Accounts that cannot provide satisfactory proof of age will be suspended until verification is completed.
2.3 Zero Tolerance for Underage Gambling
If nebjee discovers — at any point — that an account holder is under the age of 18, we will immediately close the account, void all bets placed, and return any unspent deposits to the payment method originally used. Bonuses and winnings accumulated on an underage account are not payable under any circumstances.
Parents and Guardians: If you share a device with anyone under the age of 18, we strongly recommend using device-level parental controls and ensuring that your nebjee account credentials are not accessible to minors. Never allow a person under 18 to access, observe, or participate in real-money gambling activity, even informally. See the Protecting Minors section below for guidance on parental control software.
3. Player Protection Tools
All of the responsible gaming tools available on the nebjee platform can be accessed through your Account Settings panel after logging in. The tools are designed to be straightforward to activate, with no cooling-off period required to make a limit more restrictive. Here is how each tool works in practice:
3.1 Setting a Deposit Limit
Navigate to Account Settings > Responsible Gaming > Deposit Limits. Choose daily, weekly, or monthly and enter the maximum BDT amount you wish to be able to deposit within that period. The limit is applied immediately. If you wish to reduce your limit, the new lower limit takes effect right away. If you wish to increase a limit, a mandatory 7-day review period applies before the increase becomes active — this is a deliberate safeguard to prevent impulsive decisions during a session.
3.2 Activating a Session Time Limit
Go to Account Settings > Responsible Gaming > Session Limits. Select your preferred maximum session length. When your session reaches that duration, you will receive an on-screen notification and be automatically logged out. You may log back in after the session ends, but your chosen limit will continue to apply to all future sessions unless you change it.
3.3 Enabling Reality Checks
Reality check notifications can be enabled from the same Responsible Gaming section of your account. At your chosen interval, a pop-up will appear mid-session displaying your total session duration and net wagering activity. You will then be prompted to either continue playing or end your session. These reminders are particularly useful for preventing long, uninterrupted play without awareness of time passing.
3.4 Requesting a Time-Out
A time-out is a short-term account suspension for players who want to step away temporarily. You can activate a time-out of 24 hours, 7 days, or 30 days from your account settings. Once activated, the time-out cannot be cancelled or shortened. If you feel that 30 days is not long enough, we recommend proceeding directly to self-exclusion instead.
Need Help Accessing These Tools? If you experience any difficulty finding or activating the responsible gaming tools in your account, our support team is available 24/7 via live chat on the nebjee platform. You can also email [email protected] with the subject line "Responsible Gaming" and a member of our player protection team will assist you directly.
4. Self-Exclusion Programme
Self-exclusion is the most comprehensive protection tool available on the nebjee platform. It is intended for players who recognise that their gambling has become — or is at serious risk of becoming — a problem, and who want a firm, binding commitment to stop.
4.1 Available Self-Exclusion Periods
- 6 Months — recommended as a first step for players who want a meaningful break
- 1 Year — for players seeking a longer period of reflection and recovery
- 2 Years — for those who want an extended exclusion with an eventual option to return
- Permanent Closure — for players who wish to close their account indefinitely with no option to return
4.2 What Happens During Self-Exclusion
Once self-exclusion is activated, your account is immediately suspended. You will be logged out and will not be able to log back in for the duration of the exclusion period. Any pending bets at the time of activation will be settled according to normal rules; winnings from pending bets are paid out to your registered withdrawal method. Your account balance at the time of exclusion is returned to you.
During the self-exclusion period, nebjee will also suppress all marketing communications to your registered email address and phone number. If you receive any marketing material from nebjee during your self-exclusion period, please notify us immediately at [email protected] so we can investigate and correct the issue.
4.3 Requesting Self-Exclusion
You can activate self-exclusion through Account Settings > Responsible Gaming > Self-Exclusion, or by contacting our support team directly via live chat or email. Self-exclusion requests submitted via support are actioned within 24 hours of receipt. If you request self-exclusion via live chat, the suspension is applied to your account within the same session.
4.4 Returning After Self-Exclusion
For exclusion periods of 6 months, 1 year, or 2 years, players who wish to reopen their account at the end of the exclusion period must submit a written request to [email protected]. A mandatory 7-day reflection period is then applied before the account is reactivated, giving you a final opportunity to reconsider. Permanent closures cannot be reversed under any circumstances.
Important: Self-exclusion at nebjee applies only to your nebjee account. If you are concerned about gambling across multiple platforms, we encourage you to seek self-exclusion at all gambling sites you use, and to consider reaching out to a professional gambling support organisation for comprehensive guidance. Contact information for support organisations is provided in the Support & Help Resources section below.
5. Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are well-established indicators that gambling may be shifting from a leisure activity into a harmful pattern. If several of these apply to your experience, we strongly encourage you to use nebjee's protection tools and to seek professional support.
Chasing Losses: Continuing to gamble in an attempt to recover money that has already been lost, often by placing larger bets than usual.
Loss of Time Awareness: Regularly losing track of how long you have been gambling, or gambling for much longer than you originally intended.
Gambling With Essential Money: Using money set aside for rent, food, utilities, or other necessary expenses to fund gambling activity.
Relationship Strain: Arguments, secrecy, or dishonesty with family members or close friends about how much you gamble or how much you have spent.
Emotional Dependency: Gambling to escape stress, anxiety, depression, or difficult life circumstances rather than for enjoyment.
Increasing Bet Sizes: Feeling the need to bet progressively larger amounts to achieve the same level of excitement or satisfaction from gambling.
Failed Attempts to Stop: Making genuine attempts to cut down or stop gambling, but finding yourself unable to follow through consistently.
Borrowing to Gamble: Taking loans, borrowing from family or friends, or using credit specifically to fund gambling sessions.
You Are Not Alone: Problem gambling affects people from all walks of life and at all income levels. Recognising the signs is the first and most important step. nebjee's support team is available around the clock, and professional help organisations are listed in the Support section below. Reaching out is a sign of strength, not weakness.
6. Self-Assessment Questions
The following questions are adapted from widely used responsible gaming assessment frameworks. Answer them honestly and privately. If you answer "Yes" to three or more of these questions, we recommend activating a time-out or self-exclusion and reaching out to our support team or a professional gambling counsellor.
Have you ever gambled with money that was meant for essential expenses such as rent, food, bills, or school fees?
Have you found yourself staying on a gambling platform significantly longer than you originally planned, on more than one occasion?
Have you tried to win back money you lost by continuing to gamble rather than accepting the loss and stopping?
Have you lied to or hidden gambling activity from a family member, partner, or close friend in the past 12 months?
Do you feel irritable, restless, or anxious when you are unable to gamble, or when you try to reduce or stop your gambling?
Have you borrowed money, sold possessions, or used credit to fund gambling in the past 6 months?
Has gambling caused significant conflict, stress, or worry in your personal relationships or professional life?
Do you find yourself thinking about gambling frequently when you are not actively playing — for example, planning your next session or reliving past wins and losses?
What to Do Next: If your honest answers to the questions above concern you, please do not wait. Log in to your nebjee account and activate a time-out or self-exclusion immediately from Account Settings, or contact our support team via live chat right now. You can also contact a professional support organisation — details are in the next section.
7. Support & Help Resources
If you are concerned about your gambling habits — or those of someone you care about — the following channels are available to provide help, guidance, and professional counselling. All support contacts listed below treat enquiries with complete confidentiality.
nebjee Live Chat
Our player protection team is available 24 hours a day, 7 days a week via the live chat tool on the platform. Average response time is under 3 minutes. Ask to speak with the Responsible Gaming team specifically.
Email Support
For non-urgent concerns or if you prefer written communication, email our responsible gaming team directly. We aim to respond to all responsible gaming enquiries within 24 hours.
WhatsApp Support
Reach our team via WhatsApp during extended support hours. Our agents can help you activate protection tools, discuss your concerns, and connect you with specialist resources.
Professional Gambling Counselling
nebjee strongly encourages any player who feels that gambling is causing harm to seek professional support. Trained counsellors can provide confidential, non-judgemental guidance tailored to your specific situation. In Bangladesh, the following types of services are available:
- National Mental Health Helpline (Kaan Pete Roi): A confidential emotional support and counselling service available to people in Bangladesh experiencing psychological distress, including issues related to compulsive behaviour and addiction. Contact via their published helpline number.
- Dhaka-based psychology and psychiatry clinics: Several private and government hospitals in Dhaka, Chittagong, Sylhet, and Rajshahi offer outpatient addiction counselling services. Your GP or local health centre can provide a referral.
- Gamblers Anonymous (international network): GA operates a peer-support programme based on a 12-step recovery model. Online meetings are accessible to Bangladesh residents and are conducted in English. Visit the official Gamblers Anonymous website for meeting schedules.
- BeGambleAware (international resource): An internationally recognised responsible gambling charity offering online self-help tools, live chat counselling, and a comprehensive library of resources in English. Available online at begambleaware.org.
For Family Members: If you are worried about a family member's gambling, Gam-Anon offers support groups specifically designed for the friends and relatives of people affected by problem gambling. Support is available in English via the international Gam-Anon network. Reaching out on behalf of someone you care about is always the right decision.
8. Protecting Minors
nebjee operates an 18+ only platform with zero tolerance for underage gambling. However, we also recognise that parents and guardians have an important role to play in preventing minors from accessing gambling content on shared devices and household networks. We recommend the following protective measures.
8.1 Device-Level Parental Controls
Most modern smartphones, tablets, and computers include built-in parental control features that allow you to restrict access to specific websites and categories of content. We recommend enabling these controls on any device that minors may use, and specifically blocking access to gambling-related websites at the device or router level.
8.2 Third-Party Filtering Software
Several reputable parental control and content filtering applications are available for free or at low cost that can block gambling websites across all browsers and applications on a device. Popular options include Net Nanny, Qustodio, and Bark, all of which include gambling content filtering categories.
8.3 Account Security
Never share your nebjee account login credentials with any member of your household. Ensure your device is locked when not in use and that your nebjee session is logged out when you step away. Enabling two-step verification on your account adds an additional layer of security that prevents unauthorised access even if your password is known.
8.4 Open Conversations
Research consistently shows that open, age-appropriate conversations about gambling — including the risks involved and the fact that outcomes are driven by chance, not skill — are one of the most effective long-term protective factors for young people. nebjee encourages responsible adults to have these conversations proactively rather than waiting for a problem to arise.
Report Underage Access: If you suspect that a minor has accessed or created an account on the nebjee platform, please report this to us immediately at [email protected]. We treat all such reports with the highest priority and will investigate and take action without delay. The safety of minors is non-negotiable.
Gaming Is Most Enjoyable When It Stays in Balance
If you are in a good place and ready to enjoy nebjee's full range of games and betting options, we invite you to explore what we have to offer — responsibly and within your means.
18+ nebjee is an online gaming and sports betting platform intended exclusively for adults aged 18 and above. Gambling involves financial risk — never wager more than you can comfortably afford to lose. If gambling is causing distress or harm in your life, please activate a time-out or self-exclusion from your account settings, or contact our support team immediately at [email protected]. Help is always available. nebjee is committed to operating as a safe, fair, and socially responsible platform for all Bangladesh players.